At Green Candle Dance Company, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Green Candle Dance Company, Oxford House, Derbyshire St, London, E2 6HG. Alternatively, you can telephone 0207 739 7722.
Who are we?
We are Green Candle Dance Company, a UK charity that believes everyone has the right to practice, learn, watch and appreciate dance, regardless of age or ability. Green Candle is a registered charity (No 801774) and company limited by guarantee (No 2266864). The registered address is Oxford House, Derbyshire Street, London E2 6HG
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services, to make a donation, or if you register to receive our email newsletter.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process a donation that you have made;
- process orders that you have submitted;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interestto you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will never share your information with third parties for marketing purposes.
When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Disclosure of Information
Green Candle may share personal information, as necessary, with our service providers, agents or other relevant third parties so that we can provide the services you have asked for or to process your donations or to carry out any other obligations arising from any contract or agreement entered into between you and the Charity.
The Charity may also disclose personal information to other employees and/or volunteers including the Charity Trustees.
The Charity does not permit these parties to use such information for any other purpose than to perform the services they have been instructed to provide by us.
We may also need to disclose your information if required to do so by law.
By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement. Where we offer you services either directly or through a third party supplier, we will ask you for permission to use and/or share your information before we proceed.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 0207 739 7722.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Green Candle Dance Company, Oxford House, Derbyshire Street, London, E2 6HG. Alternatively, you can telephone 0207 739 7722.
You have the right to ask for a copy of the information Green Candle Dance Company hold about you. A small fee may be payable to cover our costs in providing you with details of the information we hold about you.
Storage and Security of Personal Information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of your web browsers.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We will use all reasonable endeavours to ensure that you provide personal information in a secure and confidential environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.
Use of ‘cookies’
- What are cookies?
Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.
Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.
By using and browsing the Green Candle website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.
Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser or visit https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.
- What types of cookies are there?
Broadly, there are 4 types of cookie:
Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.
Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.
- What cookies does the Green Candle Dance Website website use?
- Strictly necessary cookies.
- Performance cookies.
- Functionality cookies.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
If you are unhappy with any aspect of how we are using your personal information we’d like to hear about it. We appreciate the opportunity this feedback gives us to learn and improve. Please email us at: email@example.com, or write to us at: Green Candle Dance Company, Oxford House, Derbyshire Street, London, E2 6HG. Alternatively, you can telephone 0207 739 7722.
You also have the right to lodge a complaint about any use of your information with the Information Commissioners Office , the UK data protection regulator.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.